Community Listener - Surrey Downs Area

Do you want to improve health and social care services in your community, and ensure that local people have a say in how services that affect them are run?

Healthwatch Surrey is a statutory organisation that listens to what local people have to say about the health and social care services they access. We take their concerns to decision makers, to influence and improve how local services are run. We keep an eye on changes to services and make sure that local people are consulted in decision making and in the design of local health and social care services. We couldn’t do this without the help and support of our dedicated team of Community Listeners.

What will I do as a Community Listener?

Our Community Listeners talk to people in a variety of settings; including hospitals, GP surgeries, community centres, and on the high street. They listen to what local people have to say about the health and care services they use and record their personal experiences. They also signpost people to support services available in their area. Our Community Listeners will also be active members of our Surrey Downs volunteer group. The group meets monthly and listens to the views of hard to reach groups in the Surrey Downs area; such as young carers, the homeless and refugees.

How does this make a difference?

We feed all the personal experiences our Community Listeners have collected into our database and look for trends and themes. We might find that people are experiencing similar problems with a service, surgery or provider, or that some sections of the community are facing barriers when it comes to accessing the care they need. We sit down with commissioners and service providers and present them with the evidence our Community Listeners have collected and use our statutory powers to influence change.

What skills do I need?

This role will suit someone who:

• Is interested in health and social care
• Has a caring and empathetic attitude
• Enjoys talking to people
• Is a good listener
• Is confident and outgoing
• Can accurately record information
• Enjoys working as part of a team
• Is organised and reliable

  • Health and Hospices
  • Advice and Information


When can I volunteer?

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Morning Yes Yes Yes Yes Yes Yes Yes
Afternoon Yes Yes Yes Yes Yes Yes Yes
Evening Yes Yes Yes Yes Yes Yes Yes

Availability Details

Where will I be volunteering? You will be volunteering out in the community; in hospitals, GP surgeries, community centres and the local high street. Some travel within the Epsom and Ewell and/or Mole Valley districts will be required. We reimburse volunteers for travel expenses. What time commitment will I be expected to make? Our volunteers typically attend one group meeting and help with one or two ‘listening events’ each month, however you can help with more, or less depending on your preference and availability – Volunteering with us is flexible. Listening events typically take place on weekdays. What training will I need? Full training and support will be provided. Will I need a DBS check? You may be required to undergo a DBS check (formerly referred to as a Criminal Records Bureau check) to complete this volunteer role.

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