We're looking for Volunteers to work remotely from home to support the Prison community. 

Do you have experience of working on a helpline, or talking to the people on the phone in a professional setting?  Then join our team across Surrey to provide support, advice and information to family members, friends, prisoners and professionals by responding to incoming telephone calls.  The nature of the calls could be;

The helpline is open 7 days a week, 9am-8pm Monday-Friday and 10am-3pm on weekends. We ask for a minimum commitment of one shift a week for a minimum of 6 months.  Shifts are; Monday – Friday: 9am-1pm,1pm-5pm or 5pm-8pm, Weekends: 10am-3pm

You will need to have access to a laptop/computer, a smart phone and an internet connection as well as a quiet working environment.


PACT have a received a high volume of applications for the Helpline Volunteer role which has been fantastic. Due to the high number of applications received, they have had to temporarily suspend the recruitment of new volunteers, unfortunately, while they work through the current applicants to see where they stand. However, they are operating a waiting list and it may well be that the picture will change within the next couple of months, if not earlier. Therefore, if you are happy to still apply for this role and to be added to the waiting list, please complete the registration process.

It is likely that they will be in a position to recruit more volunteers in the not-to-distant future.

What skills do I need?

You will need good listening skills to be able to offer support and empathise in a non-judgmental way. 

You will need to have good verbal and written communication skills, be IT literate, and enjoy working as part of a team.

  • Crime and Criminal Justice
  • Befriending & Buddying
  • Mentoring
  • Teaching, Training and Coaching


When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes Yes
Afternoon Yes Yes Yes Yes Yes Yes Yes
Evening Yes Yes Yes Yes Yes No No

Availability Details

The helpline is open 7 days a week, 9am-8pm Monday-Friday and 10am-3pm on weekends. The shifts we have available are as follows: Monday – Friday: 9am-1pm,1pm-5pm or 5pm-8pm Weekends: 10am-3pm

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