Let me ask you two questions: Do you have an hour free each week? Do you enjoy the company of mature people?

If you can answer yes to any of these questions, why not join our team of volunteer Telephone Befrienders!

Surrey Heath Age Concern is an independent, not for profit charity operating in the borough of Surrey Heath. Our mission is to replace loneliness and isolation with happiness and laughter, for every vulnerable older person in the borough of Surrey Heath. We are looking for committed people who would be willing to give up a little of their free time each week to phone an elderly person who is experiencing isolation and loneliness within our borough. When face-to-face is possible again, befriending will take place in the befriendee\'s house or even short outings with them. 

What skills do I need?

The role of a Befriender is to provide a listening ear and a bit of company to someone who may not have many friends or family living close by. You might sit and chat, read or enjoy other past times with the Befriendee. Befriending will be by telephone until the end of lockdown when face-to-face meetings will recommence, therefore volunteers must live locally.

This would be a great way for you to volunteer if you are a friendly, talkative person who is a good listener and is comfortable with elderly people.

Many of our volunteers provide regular weekly hour visits however you can arrange the visits to suit both your needs and that of the person you visit.

Key Skills Required - Awareness of and empathy with issues facing older people - Be respectful of the Befriendee’s individuality, be accepting, understanding and non-judgemental - Good communication skills are essential as is the ability to listen effectively - Ability to operate unsupervised, using own initiative if required, yet have an awareness of the limits of one’s own knowledge - Ability to maintain confidentiality is essential.

  • Older People
  • Befriending & Buddying


When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes Yes
Afternoon Yes Yes Yes Yes Yes Yes Yes
Evening Yes Yes Yes Yes Yes Yes Yes

Availability Details

This is a very flexible volunteering opportunity that can fit around around your life and commitments.

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