Our charity shops contribute significant funds to the Hospice to enable it to continue to support patients and their families across our catchment area.

This volunteer role will assist in the day-to-day running of our Princess Alice Hospice shops, with the purpose of maximising sales and profitability.

Time commitment Ideally you will commit to at least one 4 hour shift per week. Any day, morning or afternoon flexible shifts available.

Tasks and activities

• To assist and serve customers, providing a high standard of customer service

• To help promote Gift Aiding of donated goods with shop donors

• To help with stock processing, including sorting, steaming, cleaning, pricing and hanging of donated goods

• To assist with the moving and handling of sometimes bulky stock

• To be involved in cash handling and accurate operation of the till

• To actively sell Hospice lottery tickets when on the till

• To assist in keeping the shop premises clean and tidy

• To positively contribute to team working in the shop

• To promote the public understanding of the work of Princess Alice Hospice and the importance of raising funds through the shop

• To apply the Princess Alice Hospice Health and Safety Policy

• To adhere to all procedures in the Shop Operations Manual

Our staff, our patients and our community all benefit from the support of our fantastic volunteers. But what do you get out of it?

Firstly, all our volunteers find the experience extremely rewarding. They meet some amazing people and get a real buzz knowing they’re making a big difference.

But there are lots of other reasons too:

• You’ll learn new skills which could help you in your role and in everyday life.

• We’ll give you full training and support in your role.

• You’ll be a much valued part of our team – and have a say in how we’re run.

• You’ll hear about career opportunities within Princess Alice Hospice.

• You’ll have fun and make new friends!

• You’ll gain practical work experience, to help land your first job or a place at university. 


PPE will be provided. When volunteering with us we will ensure that everyone follows the guidance from the government to keep you and others safe. We will do an individual COVID-19 retail risk assessment to ensure that this is the right role for you. Please get in touch if you have any questions about how we are complying with the guidance and keeping safe.

What skills do I need?

• Enjoy working as part of a team

• Enjoy working with the public and in a public place

• An eye and enthusiasm for tidiness and order and attention to detail

• Possess or would like to develop strong customer care skills

• Good communication skills

• Confident and accurate in cash handling

• Possess or would like to develop display and merchandising skills

• Security conscious • Able to maintain confidentiality at all times

• Flexible

• Self-motivated

• Must be able to cope with the physical demands of the job

• A commitment to our values of integrity, compassion, accountability, respect and excellence.

  • Health and Hospices
  • Mental Health
  • No Specific Interest
  • Older People
  • No specific activites
  • Retail


When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes Yes
Afternoon Yes Yes Yes Yes Yes Yes Yes
Evening No No No No No No No

Availability Details

Ideally you will commit to at least one 4 hour shift per week. Your shift will be agreed with Shop Manager.


184 High Steet

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