Facilitate prison visits by offering a friendly and welcoming environment within the Visitors Centre where people visiting loved ones in prison can spend time before and after their visit.
What you will be doing:
- Meet and greet visitors on arrival to the prison Visitors Centre
- Promote a relaxed atmosphere in which children and families feel confident, having mutual respect and consideration for each other
- Assist with the visitor booking in system where required (IT skills required)
- Work with the Pact staff team to identify and support first time visitors, offering information and advice as appropriate
- Provide emotional and practical support to families, seeking support from the Pact staff team as appropriate
- Assist the Pact staff team to keep notice boards and information relevant to prisoners and their families presentable and up to date
- Provide information and signposting to families where appropriate
- Help set up toys and activities in the visitors centre for children waiting to visit a loved one
- May serve light refreshments (hot/cold drinks and snacks) to families waiting for a visit
- Assist in the administration of the centre
- Adhere to policies and practises relevant to this role: Confidentiality; Health & Safety; Child Protection and Safeguarding; Equality and Diversity; and Prison security rules etc.
- Report all incidents and concerns related to Health and Safety or Safeguarding to a member of the Pact staff team.
- Because of the training and induction requirements, and value of this role Pact hopes you will commit to volunteering with us for at least 6 months.
What skills do I need?
- Experience of working with members of the public / customer service experience
- Experience of working in a team
- Well-developed communication and interpersonal skills
- Ability to deal calmly and sensitively with prisoners and families, demonstrating patience and respect
- Ability to respect confidentiality
- Organised and able to use initiative
- Ability to work alone or in a team
- Customer service skills
- Listening skills
- IT skills *Where required, training provided
- Non-judgemental, empathetic attitude towards prisoners and their families
- Honesty and reliability
- Warm and friendly approach to working with people
- Be able to treat all staff, prisoners and their families with respect, dignity and courtesy
- Crime and Criminal Justice
- Families and Parenting
- Prisoners & Ex-Offenders
- Administration and Office
- Advice and Information
- Age restrictions
- DBS check required
- Equal Opportunities Policy
- Expenses reimbursed
- Health and Safety Policy
- Ongoing support
- Volunteer induction
- Volunteer Policy
- Volunteers covered by insurance
When can I volunteer?
Shifts are available 12:30-16:30 Thursday, Saturday, and Sunday. You can volunteer for as many shift as you are able.
HMP High Down
High Down Lane
More Opportunities from Prison Advice and Care Trust
Submit a quick enquiry to express your interest in this opportunity.